Registration & Welcome Coffee

Part I

Financial services consumers – in the current European regulatory and economic landscape

• Major consumer protection trends in financial services within the European Union
• Impact of the regulatory framework: Solvency II Directive, Insurance Distribution Directive and beyond
• The future is here: Pan-European Personal Pension products

Opening remarks:
Christian ELTNER, Head of Legal and International Affairs and Head of the Information and Complaints Unit, VVO, Austria

Keynote speech:
Nathalie BERGER, Head of Unit Insurance and Pensions Directorate General for Financial Stability, Financial Services and Capital Markets Union (FISMA), European Commission

Speakers:

Olav JONES, Deputy Director General, Insurance Europe
Why good regulation matters for consumers?
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Matti LEPPÄLÄ, Secretary General / CEO, PensionsEurope & Chair, OPSG of EIOPA
The future is here – Pan-European Personal Pensions Products

Interactive Panel:

Nathalie BERGER, Head of Unit Insurance and Pensions Directorate General for Financial Stability, Financial Services and Capital Markets Union (FISMA),  European Commission
Olav JONES, Deputy General Director, Insurance Europe
Matti LEPPÄLÄ, Secretary General / CEO, PensionsEurope & Chair, OPSG of EIOPA
Sergej SIMONITI, President, AZN – Slovenian Insurance Supervision Agency
Hrvoje PAUKOVIC, Director, Croatian Insurance Bureau
Alexandru CIUNCAN, Member of IRSG & OPSG of EIOPA

Networking Lunch

Part II

How to balance consumer protection and consumer responsibility in insurance?

• Strategic outlook for 2017 in the area of consumer protection – a regulatory perspective
• The role of product information in insurance: KID for PRIIPs & IPID
• IPID – risk or opportunity for non-life insurance products consumers?
• Product Oversight and Governance arrangements
• Is financial education the key to consumer responsibility? Case studies

Keynote speech:
Gabriel BERNARDINO, Chairman, EIOPA
Click here for the speech

Speakers:

Pauline de CHATILLON, Executive Director, Ernst & Young, France
How to balance consumer protection and consumer responsibility in insurance?
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Mirenchu DEL VALLE, Secretary General, UNESPA-Association of Spanish Insurers & Chair, IRSG – Insurance – Reinsurance Stakeholders Group
Financial education and Consumer Protection in Spain- Case study
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Ursula GEROLD, Consumer Protection Senior Expert, BaFin, Germany
The role of product information in insurance: KID for PRIIPs & IPID
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Interactive Panel

Gabriel BERNARDINO, Chairman, EIOPA
Pauline de CHATILLON, Executive Director, Ernst & Young, France
Mirenchu DEL VALLE, Secretary General, UNESPA-Association of Spanish Insurers & Chair, IRSG of EIOPA
Ursula GEROLD, Consumer Protection Senior Expert, BaFin, Germany
Mișu NEGRIȚOIU, President, ASF-Financial Supervisory Authority, Romania

Coffee Break

Part III

New emerging products & technologies and their impact on consumers

• Digitalisation in insurance – challenges from a supervisory perspective
• The impact of digitalisation on consumers and insurance undertakings
• The rise of automated sales

Speakers:

Peter BRAUMÜLLER, Managing Director, FMA, Austria
Digitalisation in insurance – challenges from a supervisory perspective
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Chris HALLIDAY, Willis Towers Watson, UK
The impact of digitalization on consumers and insurance undertakings
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Interactive Panel

Peter BRAUMÜLLER, Managing Director, FMA, Austria
Chris HALLIDAY, Willis Towers Watson, UK
Călin RANGU, Consumer Protection Director, ASF-Financial Supervisory Authority, Romania
Daniela GHEȚU, Editorial Director, XPRIMM Publications; President, PIA-Presse Internationale des Assurances